Shipping & Handling FAQ

 

Hello there!

Thanks for your interest in the Art Shop!

I'm Caroline, the artist behind Made Vibrant, and it's just myself and my assistant, Laura, managing the shop and packaging up orders for you, so we hope you understand any timing/policies that might reflect the level of personal care that comes along with a shop of our size. I've done my best to outline our process below so you know exactly what to expect, but if you don't find an answer to your question, please feel free to reach out to us and ask.

 

when will my order ship?

We submit orders to our local San Diego printing partner every Monday and ship out packages by that Friday, meaning your order will be shipped out no later than two weeks from your order date. You'll receive a shipping confirmation as soon as it's mailed to you with a USPS tracking number. 
 

How will my order be shipped?

Domestic US orders will ship via USPS Priority Mail, which typically takes about 1-3 business days. International orders are sent via USPS International Priority Mail, but unfortunately the timeline varies greatly by region. Sometimes packages have been known to get held up in Customs and unfortunately we can't predict these delays. However, just know that we will do our best to keep you informed about when your package is to arrive!

 

packaging

We package all the prints ourselves in a protective cellophane sleeve and rigid stay-flat mailer that has been hand-painted by me (Caroline!) No two envelopes are the same and we hope this creates a one-of-a-kind experience in receiving one of our prints.

 

prints damaged in transit

If you do find that your print has been damaged, folded or bent in any way during transit, please reach out to us immediately so we can make it right at laura@madevibrant.com.